Refund policy
At IntimBright, we are committed to delivering high-quality cosmeceutical products. Please review our return and replacement policy carefully before making a purchase.
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Returns
We accept returns under the following conditions:
* Items must be unused, unopened, and in their original sealed packaging
* Return requests must be made within 15 days of delivery
For safety and hygiene reasons, we do not accept returns of opened or used products under any circumstances.
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Damaged or Defective Items
If your order arrives with a damaged or defective product (e.g., broken bottle, leakage, or compromised container — not external packaging damage), we will gladly replace it.
To request a replacement, please email us within 3 days of delivery with the following:
* Your full name
* Order number
* A brief description of the issue
* Clear photos of the damaged product
📧 Please send all requests to: info@intimbright.com
Once your request is reviewed and approved, a replacement product will be shipped to you at no additional cost.
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Important Notes
* Claims submitted after 3 days of delivery may not be eligible for replacement
* Damage to outer packaging (e.g., dented box) does not qualify for replacement unless the product itself is affected
* We reserve the right to deny returns that do not meet the above conditions
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Contact Us
If you have any questions regarding your order, please contact us at:
📧 info@intimbright.com